u365 Privacy Policy

1 Introduction and Purpose

u365 ("we", "our", or "platform") is committed to providing a safe and trustworthy online betting and casino experience for users in Bangladesh. The main purpose of this privacy policy is to clearly inform you how we collect your personal information, for what purposes we use it, with whom we share it, and how we keep it protected.

We believe that your privacy is a fundamental right. That is why our privacy policy has been designed so that you retain full control over your personal information. Please read this policy carefully, and if you have any questions, contact our support team.

2 What Information We Collect

During registration and use of services on the u365 platform, various types of information may be collected. This information is divided into two main categories:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card number (for age verification)
• Email address and mobile number
• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Login password and security questions
• Your preferred games and betting history
• Messages and complaints you send to our support team

2.2 Automatically Collected Information

• IP address and device type (mobile, desktop, tablet)
• Browser version and operating system information
• Your login and logout times on the platform
• Pages visited and session duration
• Information collected through cookies and similar technologies
• Records of transaction date, time, and amount

3 Purposes of Using Your Information

u365 collects your information only for specific, legitimate, and reasonable purposes. We never use your information for unnecessary purposes. The main purposes for which we use your information are outlined below:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To confirm you are 21+ years of age and to prevent fraud.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Service: To resolve your questions, complaints, and issues.
• Security: To detect unauthorized access and fraud.
• Personalized Experience: To recommend games based on your preferences.
• Legal Compliance: To comply with applicable laws and regulations.
• Improvement and Analytics: To improve the quality of services on the platform.

4 Information Sharing and Disclosure

We give the highest importance to the confidentiality of your personal information. However, in certain specific circumstances, we may need to share information with third parties:

4.1 Payment Processors

Information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared only with the relevant payment service provider. This information is not used for any purpose beyond the transaction.

4.2 Game Providers

Only the minimum information necessary for operating games is shared with our game partners including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These organizations follow their own strict privacy policies.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable laws. In such cases, we always provide only the minimum necessary information.

4.4 Fraud Prevention

Information may be shared with security partners to prevent money laundering, fraud, and other illegal activities.

5 Data Protection Methods

u365 has implemented industry-standard security measures to keep your personal information protected. Our security infrastructure consists of the following layers:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• AES-256 Encryption: Stored sensitive information is protected with the highest encryption standard.
• Two-Factor Authentication: An additional security layer to prevent unauthorized access to your account.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Audits: Regular security testing conducted by third-party experts.
• Employee Training: Regular training and awareness programs for employees on data protection.
• Data Center Security: Secure data centers with physical and digital security measures.

Although we take the highest security measures, no digital system is one hundred percent secure. We therefore advise you not to share your login information with anyone.

6 Cookie Policy

The u365 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining your login state and for security.
• Functional Cookies: To remember your language preferences and personal settings.
• Analytical Cookies: To monitor and improve platform usage.

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling certain cookies may mean some platform features do not work correctly.

7 Data Retention Period

u365 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal requirements.
• Transaction Records: Records of financial transactions are retained for the period required by legal obligations.
• Log Files: System logs and technical information are generally retained for a short period.

8 Your Rights

u365 recognizes the following rights you have over your personal information:

8.1 Right to Access

You may request to view your personal information stored with us at any time. To make this request, contact our support team via 24/7 live chat or email.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Providing accurate information is important for both you and us.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

8.4 Right to Withdraw Consent

You may withdraw your consent at any time. However, any activities carried out on the basis of consent given before withdrawal will remain valid.

8.5 Right to Complain

If you believe your information is being used incorrectly, please contact us directly. We take all complaints seriously and work to resolve them promptly.

9 Privacy of Minors

u365 strictly provides services only to individuals who are 21 years of age or older. We do not knowingly collect information from anyone under the age of 21.

Information necessary for age verification is collected at the time of registration. If we confirm that a minor has registered, the relevant account will be closed immediately and the collected information will be deleted.

If you believe a minor has registered on our platform, please contact us immediately.

10 Responsible Gaming and Use of Information

u365 gives the highest priority to responsible gaming. By analyzing information about your gaming behavior, we can identify potentially problematic gaming patterns.

Through the use of this information, we may contact you if needed and provide assistance. Visit the relevant page to learn more about our Responsible Gaming policy.

11 External Links and Third-Party Sites

Our platform may occasionally contain references to third-party services or content. We have no control over the privacy practices of these external sources and are not responsible for their information collection methods.

Our game partners including Pragmatic Play, JILI, PG Soft, and Spribe have their own privacy policies. You are advised to read their individual privacy policies.

12 Changes to This Policy

u365 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address
• Displaying a notification when you log in to the platform
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after a revised policy takes effect, you will be considered to have consented to the new policy. We therefore recommend reviewing this page regularly.

13 Applicable Law and Jurisdiction

This privacy policy has been prepared in accordance with applicable laws and regulations. Any dispute relating to this policy will first be addressed through negotiation.

If resolution through negotiation is not possible, the matter will be settled in accordance with the applicable legal framework. u365 is always committed to compliance with the law.